All HeysAmerica.com orders are shipping out of our Illinois Distribution Centre via UPS Ground shipping. To check the delivery ETA, enter your Zip-code on the page of the product you are interested in purchasing.
Note that Express options are also available at checkout should you require faster delivery.
We apologize for the inconvenience, but customers can not pick up their Heys America orders.
All shipping is done with UPS Ground shipping out of our Illinois Distribution Centre.
Please log-in into your account to view the order status and tracking information. If you do not have an account set up, please create one using the same email address you used for your order.
Once your order is shipped via Carrier, you will receive an email providing you with your tracking number. Kindly click the link to view the status of your package. You may also “Log In” to your account to retrieve your tracking number.
UPS Ground shipping is free on orders over $59.99. Express options are also available for an additional cost
Orders placed before 12pm CST will usually ship out same day and orders placed after 12pm will usually ship next business day.
Once the order is shipped, you will receive an email providing your tracking number
Please check your Invoice to review the items purchased. If you are missing an item, please open up the box and check inside each piece to make sure the missing item(s) is not “nested” inside another product – we do this to avoid any missed parcels during delivery.
After you have checked inside each piece and the missing item is not “nested”, please contact our Heys America representative to file an investigation.
CREDIT CARD ISSUES
Your monthly credit card statement usually displays your EXACT billing information. If you are still unsure, please contact your credit card issuing bank to confirm / correct your billing information. Also, if you have recently moved, the Credit Card company may still have your old address on file.
Heys America does not accept Backorders. However, in the rare event, we will offer “Pre-Orders” for a new or popular style. If you decide to place an order for a “Pre-Order” your credit card will be charged at the time of purchase to “reserve” your piece.
Please make sure your billing name, address and phone number matches exactly with the information your credit card company has on file. If the information is not a complete match, your order will not be completed.
Heys America cannot charge a credit card if the order was not completed or if the payment failed.